Caveat Emptor: Buyer Beware: It is the home owners duty to research information prior to making a purchase. A knowledgeable consumer is a smart consumer. I try to convey this message to all my clients and protential clients so that they may better protect themselves.
Fallacy: Some consumers assume the Ontario New Home Warranty Program (ONHWP) offers blanket warranty coverage.
Truth: For a fee, new home buyers receive a (comprehensive) financial and construction defect warranty.
This warranty program provides $100,000 total maximum coverage on each home or condominium unit and deposit loss, not exceeding $20,000. It also offers protection against delayed closings, delayed occupancy and substitutions made without your agreement if the items of construction or finishing were specified in the agreement of purchase and sale. Remember to read the fine print, new home builders often have escape clauses allowing them to delay delivery of new home if they run into problems.
New home owners are supposed to receive a one-year warranty against defects in work materials and Ontario Building Code violations. Often they will hardly do anything if it involves a lot of work or replacing a product. For example I have seen many wood stairs with filled holes from wrong placement of guards and the builder refused to do anything even though plugs were clearly visible.
For homes enrolled on or after Jan. 1, 1991, the builder provides a two-year warranty against: water penetration through the building envelope including the basement or foundation walls; defects in the electrical, plumbing and heating delivery systems; protection against health and safety Ontario Building Code violations. Materials and work in the exterior cladding, caulking, windows and doors must also be defect free.
New homes enrolled on or after Jan. 1, 1991, have major structural defect coverage lasting for seven years while homes enrolled before that date are covered up to five years.
Fallacy: Many home owners believe the warranty program’s warranty coverage has an unlimited time period. Unfortunately, new home owners only realize their mistake after they lodge a complaint of claim when the warranty on the particular problem has expired.
Truth: New home owners should document all problems in writing before the warranty period ends. The warranty program can not pay claims if we don’t have notice of the problem within the warranty time lines. Forward copies of this documentation by registered mail to the builder and the warranty program. Home owners should note giving notice on the Certificate of Completion and Possession is not sufficient


